Refund policy

Returns and refunds
After receiving an item, you have 14 days to request a return.

Return eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if any), and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start a return
To start a return, contact us at info@motoforge.it with your order number and the item(s) you want to return.

Returns must be sent to the following address:
MotoForge SRLS – Via Andrea Doria 38, 00192 Roma (RM), Italy

Return shipping costs (change of mind/withdrawal)
Shipping costs for returning the item are paid by the buyer.
Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order on arrival and contact us immediately (ideally within 48 hours) if the item is defective or damaged, attaching clear photos of the product and the packaging, so that we can evaluate the issue and make it right.

Replacement of damaged/defective/wrong items
If an item is damaged, defective or wrong, to receive a replacement with a new item the customer must send the item back for inspection. The replacement (or any refund) will be handled after the return has been received and checked, unless otherwise agreed in writing by our support team.

Return shipping costs for damaged items (outside the EU)
For customers outside the EU (e.g. USA), once the replacement request has been checked and accepted, the item must be sent back to the address above. Return shipping costs will be refunded up to a maximum of €30, on presentation of the receipt. 

Exceptions / non-returnable items
Certain types of items cannot be returned (for example custom, painted or hydro-dipped carbon items).  If you have questions or concerns about a specific item, please get in touch.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges (“standard” exchange)
The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
(Damaged/defective/wrong items are the exception and are handled as described above.)

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery of the last item, for any reason and without a justification. The right of cancellation applies to orders not yet fulfilled; the right of return applies to orders already delivered. As above, your item must be in the same condition that you received it, unworn or unused, with tags (if any), and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at info@motoforge.it.

Contact
For any questions about returns, you can always contact us at info@motoforge.it.